Introduction
TaskGuru.co.uk ("TaskGuru", "we", "our", "us") is operated by SeekAServe Limited. We are committed to protecting your privacy and handling your personal data lawfully, fairly, and transparently in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This Privacy Policy explains how we collect, use, store, and share your personal information when you use our Platform.
Data Controller
SeekAServe Limited
Registered Office: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ
Company No.: 16182886
Email: support@taskguru.co.uk
Personal Data We Collect
Account & Identity Information
Name, email address, phone number, postal address, and profile photo (optional).
Verification Data (Contractors Only)
Stored for 12 months (per your instruction): proof of identity, proof of address, qualifications & certifications, and insurance documents.
Technical & Usage Data
IP address, device information, browser type, cookies, login logs, and interaction with platform features.
Service & Transaction Data
Job listings, messages between clients and contractors, reviews and ratings, and subscription payment information (processed securely by Stripe; TaskGuru does not store card details).
Location Data
Postcode or area-based location, with no live GPS tracking.
How We Use Your Personal Data
We use your data to provide access to the Platform, verify contractor identities and qualifications, improve platform performance, manage accounts and subscriptions, facilitate communication between clients and contractors, prevent fraud and ensure platform safety, and comply with legal obligations.
Legal Basis for Processing
We process your personal data under the following legal bases: contractual necessity (to provide the Platform), legitimate interests (verification, fraud prevention, improving services), legal obligation (tax, audit, compliance), and consent (cookies, marketing communications).
Sharing Your Personal Data
We may share your data with payment processors (e.g., Stripe), verification partners (identity checks if used), service providers supporting platform operations, and law enforcement, where legally required. We do not sell personal data to third parties.
Data Retention
Account data: retained for as long as your account is active
Verification documents: retained for 12 months
Transaction and communication logs: 6 years (legal requirement)
Cookies: in accordance with our Cookies Policy
Your Rights
Under UK GDPR, you have the right to access your data, correct inaccurate data, request deletion of your data, restrict processing, data portability, withdraw consent, and object to certain processing. Submit requests to: support@taskguru.co.uk.
International Transfers
If we transfer data outside the UK, we use approved safeguards (e.g., UK adequacy regulations or Standard Contractual Clauses).
Security Measures
We use technical and organisational safeguards including encryption, access controls, secure servers, and two-factor authentication options.
Changes to This Policy
We may update this Policy occasionally. Continued use of the Platform constitutes acceptance.